I had a member quit the guild, so I opened the roster and saved it. I uploaded my character with the admin password and the roster was updated. I checked the roster only to find that person still there.

I checked the CharacterProfiler.lua file and that character is not in it, so I repeated the process taking extra care at every step. Same result.

What could be causing this?

Wrong place to post this

Try the section below "Roster > General Support & Feedback"